Excellent customer service! My car runs awsome again!! Gave me prices on everything before doing anything. I will definately go back to them in the future!
This morning I took my car in and was greeted by name. Frank took all the time I needed to explain the work planned for today and gave me an estimate of when the car would be done. I noted an extremely clean and uncluttered repair facility. He phoned first to inform me that there might be an hour's delay, and then phoned upon completion. When I returned to pick up the vehicle, he greeted me warmly - yes, warmly and with a bright smile. He took time to go over the invoice, actually made a correction in my favor, and showed me the various parts replaced.
Great shop! fit me in same day, fast and friendly
Then I found Wangen Automotive on the AAA website. I made my initial inquiry about transmission flush, radiator flush, spark plug replacement, etc. via email as I was in cancer treatment in D.C. Frank responded immediately with clear estimates. He then responded quickly and kindly to a follow-up question, and we arranged an appointment for the following week.
It has been years since I have ever used the word "pleasurable" in a car maintenance review. Wangen's has earned it completely!
I have just returned from having major scheduled maintenance done on my Hyundai @ Wangen Automotive. The entire process was absolutely pleasurable. Since our move back to Austin 2 years ago I have tried most of the area's maintenance facilities. I encountered less than helpful front desk personnel, delays, incomplete repairs, unclear billing ... most of the stuff that makes us all uneasy.
I was traveling through the area and got a flat tire. My AAA brought me here since they are a AAA recommended repair shop. I was pleasantly surprised. The place is comfortable to wait, but it feels like such a nice small-town auto shop with really good employees that enjoy their job. They got me taken care of quickly and back on the road. I don't live here, but I wouldn't hesitate to come back if in the area.
Heard such great things about this place that I needed to check it out. Nice lobby, great staff and great pricing. I'll be back!
Wangen Automotive Inc is a US Car Wash based in Austin, Minnesota. Wangen Automotive Inc is located at 1009 8th Ave SE, Austin, MN 55912, USA.
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